JOB DESCRIPTION

• Ensuring to comply with wearing PPE.
• Provides information to customers by verifying understanding of requests; answering questions; helping.
• Accomplishes customer service and organization mission by completing related results as needed.
• Responsible for gathering and reporting all circulation statistics to inform management decisions.
• Answer all customers’ questions and provide relevant information.
• Record all customer requests and forward those requests to the proper departments.
• Attends weekly staff meetings.
• Ensure customer satisfaction and provide professional customer support.
• Identify new opportunities, report to the supervisor, and capture them into the T&P CRM Sales.
• Follow communication procedures, guidelines, and policies.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

How to apply

APPLY HERE