About the job

Functional Responsibilities:

• ICT Management
• Applications
• Network Administration
• Telecommunications
• Knowledge building and knowledge sharing
• Provides effective ICT management, focusing on achievement of the following results:
• Assessment and evaluation of information technology capacity and requirements of the offce in terms of updating hardware and software to acceptable global levels. Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.
• Contribution to the planning of global IT strategies and policies by representing the offce and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available.
• Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one's control.
• Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation.
• Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition.
• Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise
• Identifies, introduces and maintains software applications, focusing on achievement of the following results:
• Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction.
• Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.
• Provides efficient network administration, focusing on achievement of the following results:
• Up to date with changes in the technology and availability in the area.
• Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.
• Provides efficient telecommunications service, focusing on achievement of the following results:
• Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
• Proactive maintenance of telecommunications equipment to avoid interruption of service.
• Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:
• Organization of training for the operations/IT/projects staff on HR-related topics.
• Advice to management, clients and colleagues on subject matter expertise
• Sound contributions to knowledge networks and communities of practice.
• Synthesis of lessons learnt and best practices in human resources

Impact of Results:

The key results have an impact on the overall efficiency of the Somalia Office in ICT management, technical stability and reliability of the installed systems and success in implementation of ICT strategies and policies. Appropriate delivery of services ensures client satisfaction and enhances credibility of UNOPS as an effective and efficient organization in the ICT sector.

Education/Experience/Language requirements:

• Education
• A First Level University Degree (Bachelor's Degree) in Computer Science, Information Technology, Information Science, Information Management or related discipline is required.
• A Master's Degree in relevant discipline is an asset

Certification

• Relevant professional certification Such as Cisco CCNA or Microsoft certification is desirable.
• Work Experience
• A minimum of two (2) years working experience in ICT management is required.
• ICT Troubleshooting Skills and web based systems are essential.
• Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage.
• Knowledge of the UNOPS/UN system and familiarity with UNOPS procedures is an asset
• Language Requirements
• For this position, fluency in English Language (i.e. writing, reading and speaking) is required.
• Knowledge of another official UN language is an asset.

Think big. Meet challenges head-on. Help people build better lives.

UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us!

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

How to Apply

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